Signing in
- 1Go to the sign-in page and enter the email address your account was created with.
- 2Type your password, then press Sign in.
- 3If you ticked the wrong email or made a typo, just clear the field and try again.
Activating your account
- 1If you have never signed in before, you may need to activate your account first.
- 2Press "Activate account" below the Sign in button on the sign-in page.
- 3Enter the same email address you gave us when booking or letting your property.
- 4Follow the instructions on screen to set your password.
Verifying your email
- 1When you activate your account we email you a verification link or code.
- 2If nothing arrives, check your spam or junk folder first.
- 3Still nothing? Wait a couple of minutes and try activating again — a fresh email is sent each time.
Forgotten your password
- 1Press "Forgotten password?" on the sign-in page.
- 2Enter your email address and we will send you a reset link.
- 3The link works for a limited time, so use it soon after receiving it.
- 4Passwords are case-sensitive, so check Caps Lock isn't on when typing your new one.
What you'll find inside
- 1Property owners use OwnerSpace: bookings, calendar, income statement, guest reviews and your agreement.
- 2Guests use GuestSpace: your bookings, payment status, wishlisted and saved properties.
- 3Which one you land in depends on your account, but both use the same sign-in page.
Keeping your account safe
- 1We will never ask you for your password by email or phone.
- 2Use a password you don't use anywhere else.
- 3If you think someone else has accessed your account, change your password straight away and contact us.
Still stuck?
Our team are happy to help. Send us a message and we'll get you signed in.